How to Set Up Messenger Auto-Reply for Your Business

Introduction

In today's fast-paced digital world, customers expect instant responses. With Facebook Messenger auto-reply, you can ensure no message goes unanswered, even outside business hours.

Why Auto-Reply Matters

• 24/7 Availability: Never miss a customer inquiry
• Faster Response Time: Instant acknowledgment builds trust
• Improved Customer Satisfaction: Set expectations and provide helpful information

Setting Up Auto-Reply in ReplyFbHub

Step 1: Connect Your Facebook Page

First, navigate to Settings > Connections and authorize your Facebook Business page.

Step 2: Create Your Welcome Message

Go to Automation > Welcome Messages and craft a friendly greeting that:

• Acknowledges the customer
• Sets response time expectations
• Provides helpful quick options

Step 3: Set Up Away Messages

Configure messages for when you're unavailable:

• Business hours message
• After-hours message
• Holiday message

Step 4: Create Quick Replies

Add buttons for common queries:

• Product information
• Pricing
• Support hours
• Contact options

Best Practices

1. Keep it personal: Use the customer's name when possible
2. Be clear about expectations: Let them know when to expect a human response
3. Provide value: Include helpful links or quick answers
4. Test regularly: Ensure your automation works as expected

Conclusion

Auto-reply is just the beginning. With ReplyFbHub, you can create sophisticated automation flows that handle common queries, qualify leads, and route conversations to the right team members.

Ready to get started? Contact us for a free demo.