Privacy Policy

Last updated: March 2026

Introduction

Welcome to ReplyFbHub (hereinafter referred to as "we" or "the Platform"). We understand the importance of your personal information and will do our best to protect your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and how you can manage your personal data. Please read and understand this policy carefully before using our services.

Information We Collect

Information You Provide

  • Account registration information: email address, username, password
  • Profile information: name, company name, contact details
  • Payment information: billing address, payment method details (processed through secure third-party payment processors)
  • Customer support communications: emails and messages with our support team

Information Collected Automatically

  • Device information: device type, operating system, browser type and version
  • Usage data: access times, page views, click behavior, feature usage
  • Log data: IP address, access date and time, referral source
  • Cookies and similar technologies: see Cookie Policy section below

Information from Third Parties

  • Facebook Page data: when you authorize Facebook Page connection, we access your page information, messages, and interaction data
  • WhatsApp Business data: when you authorize WhatsApp Business account connection, we access your business profile information, chat messages, contact information, and interaction data
  • Third-party login: if you sign in using a third-party account, we receive basic profile information from that service

How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve our services
  • Process transactions and send related notifications
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage trends and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience
  • Automatically process and respond to customer messages through AI smart customer service, providing 24/7 uninterrupted service
  • Analyze customer conversation content using AI technology to optimize response quality and customer satisfaction
  • Manage and automate your WhatsApp business communications through the WhatsApp Business API

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: with third-party service providers who help us deliver our services (e.g., cloud hosting, payment processing, analytics)
  • AI service providers: to provide smart customer service features, we may share necessary message data with third-party AI model service providers, who are bound by strict data protection agreements
  • Platform partners: share necessary data with platform partners such as Meta (Facebook, WhatsApp) to maintain service connectivity and proper functionality
  • Legal requirements: when required by law or in response to legal process
  • Protect rights: to protect the rights, property, or safety of us, our users, or the public
  • Business transfers: in the event of a merger, acquisition, or sale of assets
  • With consent: in other cases where we have your explicit consent

AI Smart Customer Service

Our platform integrates AI smart customer service functionality, utilizing artificial intelligence technology to provide automated customer message processing and response services. Here is what you need to know about our AI smart customer service:

Data Processing

  • The AI system processes customer message content from Facebook Messenger and WhatsApp to generate appropriate automated responses
  • Message content may be used to train and optimize AI models to improve response accuracy and service quality
  • Data processed by AI includes but is not limited to: text messages, customer inquiry content, historical conversation records, user preferences, and behavior patterns

AI Decision Transparency

  • AI-generated responses are clearly identified as automated replies, and customers can request to be transferred to human support at any time
  • The AI system will not make significant decisions involving financial transactions, contract signing, etc. without your authorization
  • You can review, modify, or disable the AI auto-reply feature at any time

Third-Party AI Services

We may use third-party AI service providers (such as large language model services) to process and generate response content. These third-party providers are bound by strict data protection agreements and process data only to the extent necessary. We ensure that all third-party AI service providers comply with applicable data protection regulations.

WhatsApp Integration

Our platform provides WhatsApp message management services through the WhatsApp Business API. The following information applies when using this feature:

Data Collection and Use

  • When you authorize WhatsApp Business account connection, we access your WhatsApp business profile, chat messages, contact lists, and message templates
  • WhatsApp message data is used to provide auto-reply, message management, customer analytics, and AI smart customer service features
  • We store WhatsApp conversation records for you to review message history and conduct customer service quality analysis

Data Security and Compliance

  • All WhatsApp messages are end-to-end encrypted during transmission
  • We strictly comply with WhatsApp Business policies and Meta Platform Terms
  • WhatsApp data will not be used for unauthorized marketing purposes or sold to third parties
  • You can revoke WhatsApp Business account authorization at any time. After revocation, we will stop accessing your WhatsApp data

User Responsibilities

When using our WhatsApp integration services, you are responsible for ensuring compliance with WhatsApp's Terms of Service and Business Messaging policies, including obtaining appropriate customer consent before sending marketing or automated messages.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device that help us improve your experience.

Types of cookies we use include:

  • Essential cookies: necessary for the website to function properly
  • Analytics cookies: help us understand how visitors use the website
  • Functional cookies: remember your preferences
  • Marketing cookies: used to deliver relevant advertisements

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect website functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit and at rest (SSL/TLS)
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee security training
  • Security incident response procedures

While we do our best to protect your data, no method of online transmission or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, though we may retain certain information to comply with legal obligations or resolve disputes.

Your Rights

Under applicable data protection laws (including GDPR), you may have the following rights:

  • Right of access: request a copy of your personal information we hold
  • Right to rectification: request correction of inaccurate or incomplete personal information
  • Right to erasure: request deletion of your personal information
  • Right to restriction: request restriction of processing of your personal information
  • Right to data portability: request to receive your data in a structured, commonly used, machine-readable format
  • Right to object: object to processing of your personal information
  • Right to withdraw consent: withdraw your previously given consent at any time

To exercise these rights, please contact us using the contact information below.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you become aware that we may have collected information from a child, please contact us immediately, and we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and stored on servers located outside your country. We take appropriate safeguards to ensure your personal information is protected in accordance with this Privacy Policy, including using standard contractual clauses or other approved transfer mechanisms.

Policy Updates

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the "Last updated" date. For significant changes, we will notify you via email or through a notice within our service. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

We will respond to your request as soon as possible, typically within 30 days.