Privacy Policy

Last updated: December 2025

Introduction

Welcome to ReplyFbHub (hereinafter referred to as "we" or "the Platform"). We understand the importance of your personal information and will do our best to protect your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and how you can manage your personal data. Please read and understand this policy carefully before using our services.

Information We Collect

Information You Provide

  • Account registration information: email address, username, password
  • Profile information: name, company name, contact details
  • Payment information: billing address, payment method details (processed through secure third-party payment processors)
  • Customer support communications: emails and messages with our support team

Information Collected Automatically

  • Device information: device type, operating system, browser type and version
  • Usage data: access times, page views, click behavior, feature usage
  • Log data: IP address, access date and time, referral source
  • Cookies and similar technologies: see Cookie Policy section below

Information from Third Parties

  • Facebook Page data: when you authorize Facebook Page connection, we access your page information, messages, and interaction data
  • Third-party login: if you sign in using a third-party account, we receive basic profile information from that service

How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve our services
  • Process transactions and send related notifications
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage trends and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers: with third-party service providers who help us deliver our services (e.g., cloud hosting, payment processing, analytics)
  • Legal requirements: when required by law or in response to legal process
  • Protect rights: to protect the rights, property, or safety of us, our users, or the public
  • Business transfers: in the event of a merger, acquisition, or sale of assets
  • With consent: in other cases where we have your explicit consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device that help us improve your experience.

Types of cookies we use include:

  • Essential cookies: necessary for the website to function properly
  • Analytics cookies: help us understand how visitors use the website
  • Functional cookies: remember your preferences
  • Marketing cookies: used to deliver relevant advertisements

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect website functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit and at rest (SSL/TLS)
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee security training
  • Security incident response procedures

While we do our best to protect your data, no method of online transmission or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, though we may retain certain information to comply with legal obligations or resolve disputes.

Your Rights

Under applicable data protection laws (including GDPR), you may have the following rights:

  • Right of access: request a copy of your personal information we hold
  • Right to rectification: request correction of inaccurate or incomplete personal information
  • Right to erasure: request deletion of your personal information
  • Right to restriction: request restriction of processing of your personal information
  • Right to data portability: request to receive your data in a structured, commonly used, machine-readable format
  • Right to object: object to processing of your personal information
  • Right to withdraw consent: withdraw your previously given consent at any time

To exercise these rights, please contact us using the contact information below.

Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you become aware that we may have collected information from a child, please contact us immediately, and we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and stored on servers located outside your country. We take appropriate safeguards to ensure your personal information is protected in accordance with this Privacy Policy, including using standard contractual clauses or other approved transfer mechanisms.

Policy Updates

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the "Last updated" date. For significant changes, we will notify you via email or through a notice within our service. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

We will respond to your request as soon as possible, typically within 30 days.