Analytics & Reports

Understand your team's performance and customer engagement with ReplyFbHub analytics.

Dashboard Overview

Access analytics from Analytics in the sidebar.

Key Metrics

• Response Time - Average time to first response
• Resolution Time - Average time to close conversations
• Customer Satisfaction - CSAT scores
• Conversation Volume - Total messages handled

Reports

Conversation Report

Track conversation metrics:

• Total conversations
• Conversations by status
• Conversations by channel

Team Performance

Monitor team productivity:

• Messages per agent
• Response times per agent
• CSAT per agent

Time Analysis

Understand peak hours:

• Messages by hour
• Messages by day of week
• Busiest periods

Exporting Data

Export Options

1. Go to Analytics
2. Select date range
3. Click Export
4. Choose format (CSV, PDF)

Custom Reports

Create custom reports:

1. Select metrics
2. Choose date range
3. Apply filters
4. Save or export

Questions? Contact support@replyfbhub.com.