Frequently Asked Questions
Find answers to common questions about ReplyFbHub.
General
What is ReplyFbHub?
ReplyFbHub is a professional Facebook Messenger customer service platform that helps businesses manage their Messenger communications efficiently.
How much does ReplyFbHub cost?
We offer a free plan for small businesses and paid plans starting at $49/month. Visit our pricing page for details.
Is there a free trial?
Yes! You can start with our free plan which includes basic features. Upgrade anytime to access advanced features.
Setup
How do I connect my Facebook Page?
Go to Settings > Connections, click "Connect Facebook", and follow the authorization steps. See our connection guide for details.
Can I connect multiple Facebook Pages?
Yes, you can connect multiple Pages on paid plans. The number of Pages varies by plan.
How long does setup take?
Most users complete setup in under 10 minutes.
Features
Does ReplyFbHub support chatbots?
Yes, our Pro and Enterprise plans include AI-powered chatbot features.
Can multiple team members use ReplyFbHub?
Yes, we support team collaboration with roles and permissions.
Does ReplyFbHub integrate with other tools?
We integrate with popular CRM systems and offer a REST API for custom integrations.
Support
How do I get help?
Email us at support@replyfbhub.com. Pro and Enterprise plans include priority support.
Do you offer training?
Yes, we offer onboarding sessions for paid plans and extensive documentation for all users.
What are your support hours?
We provide support Monday through Friday, 9am-6pm (HKT). Enterprise plans include 24/7 support.
Security
Is my data secure?
Yes, we use industry-standard encryption and security practices. We're GDPR compliant.
Where is my data stored?
Data is stored in secure data centers. We offer regional data residency for Enterprise plans.
Can I export my data?
Yes, you can export all your data at any time from Settings > Data Export.
Have more questions? Contact support@replyfbhub.com.